Connect and Support Students

ISU employees have five referral pathways to connect students to support using the Cyclone Support Referral Model. Each pathway includes examples to help identify the best place to start connecting students to support.

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Emergency Information

Mental Health Crisis

Sexual Misconduct

Report an Issue

Trainings for Faculty and Staff

Emergency

An emergency is when a student:

  • Appears to pose an imminent danger to self or others.
  • Is experiencing a medical emergency.
  • Demonstrates behavior that makes you feel unsafe.
  • Is a victim of a crime.

  • Call ISU Police (ISUPD)

    911

    An officer will be dispatched to the scene as needed. Further actions will depend on the situation and may involve arranging medical help.

    ISUPD

Mental Health Crisis

A student may be amid a mental health emergency if they exhibit behaviors such as:

  • Posing a potential threat or safety risk to themselves or others.
  • Showing signs of potentially inflicting harm on themselves or others.
  • Demonstrating a disconnect from reality.
  • Exhibiting active emotional distress following a traumatic incident (e.g., sexual assault, death of a loved one).

Connect the Student to Immediate Help

In the case of an emergency, call 911 or go to the nearest emergency room.

  • During Business Hours

    Crisis appointments are available from Student Counseling Services (SCS) Monday-Friday (8 a.m.-5 p.m.)

    Additional resources: 

    • Student Assistance, Call 515-294-1020 
    • Thielen Student Health Center, Call 515-294-5801 
    • ISUPD Call (911 or 515-294-4428) 
    Student Counseling Services

  • Outside of Business Hours and 24/7/365 Support

    Call or text 988 or visit 988lifeline.org to chat online

    Text “Hello” to 741-741 for crisis text line

    Call 888-507-3071 for tele-counseling crisis support

Sexual Misconduct, Discrimination, Harassment, Retaliation

A student reports being a victim of sexual misconduct which includes sexual assault, sexual harassment, stalking, dating violence,or domestic violence.

A student reports discrimination, harassment, or retaliation on the basis of age, color, creed, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, and protected U.S. Veteran status (collectively referred to as “Protected Status”) in its programs, activities, or employment.

Report an Issue or Request a Service

A student wants to make a formal report or submit a service request. Reporting examples may include:

  •  ISU compliance and ethics
  •  Complaint of ISU faculty/staff member
  •  Report an injury or incident
  •  Free expression/First Amendment
  •  Environmental health and safety hazard
  •  Information technology security incident
  •  Hazing
  •  Academic Grievance
  •  Department of Residence facility issue
  •  Building facility issue 

Training Resources for Faculty and Staff