Connect and Support Students

ISU employees have five referral pathways to connect students to support using the Cyclone Support Referral Model. Each pathway includes examples to help identify the best place to start connecting students to support.

Emergency

An emergency is when a student:

• Appears to pose an imminent danger to self or others.
• Is experiencing a medical emergency.
• Demonstrates behavior that makes you feel unsafe.
• Is a victim of a crime.

Mental Health Crisis

A student may be amid a mental health emergency if they exhibit behaviors such as:

• Posing a potential threat or safety risk to themselves or others.
• Showing signs of potentially inflicting harm on themselves or others.
• Demonstrating a disconnect from reality.
• Exhibiting active emotional distress following a traumatic incident (e.g., sexual assault, death of a loved one).

Connect the Student to Immediate Help

In the case of an emergency, call 911 or go to the nearest emergency room.

Sexual Misconduct, Discrimination, Harassment, Retaliation

A student reports being a victim of sexual misconduct which includes sexual assault, sexual harassment, stalking, dating violence,or domestic violence.

A student reports discrimination, harassment, or retaliation on the basis of age, color, creed, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, and protected U.S. Veteran status (collectively referred to as “Protected Status”) in its programs, activities, or employment.

Report an Issue or Request a Service

A student wants to make a formal report or submit a service request. Reporting examples may include:

•  ISU compliance and ethics
•  Complaint of ISU faculty/staff member
•  Report an injury or incident
•  Free expression/First Amendment
•  Environmental health and safety hazard
•  Information technology security incident
•  Hazing
•  Academic Grievance
•  Department of Residence facility issue
•  Building facility issue 

Non-Emergency

Connect a student to support by issuing a connection in Navigate and/or consulting with the Office of Student Assistance.” Issuing a connection in Navigate is quick. It will instantly connect the student to specific support by sending them an automated email with information on how to connect to support. Staff in the Cyclone Support connection model will be able to assist students in connecting to that support if students have questions or need help getting connected. When working with students, it is best to actively listen to what students are experiencing and then let them know you will help connect them to support on campus. When you send a connection via Navigate, inform students to watch for an email with more information on how to get connected. If you are unsure what to do or the student may be experiencing multiple issues, connect with the Office of Student Assistance.

Students may experience challenges impacting their personal and/or academic success at ISU. Examples may include:

• Financial stress
• Well-being challenges (e.g. poor sleep, moderate stress, drug/alcohol misuse)
• Academic difficulties (e.g. learning & study skills, time management)
• Classroom engagement (e.g. missing classes, low engagement, poor performance)
• Food security support
• Interpersonal conflict
• Connection and community
• Academic major/minor change
• Roommate issues
• Accessibility and accommodation support.

Training Resources for Faculty and Staff